Not able to start automatically as service in Windows 2012 server

Topics related to Version 3 of AutomatiCloud
Post Reply
watgundam
Posts: 5
Joined: Sun Aug 20, 2017 10:18 pm

Not able to start automatically as service in Windows 2012 server

Post by watgundam » Sun Aug 20, 2017 10:22 pm

Installed AutomatiCloud 3.3.819 2056 on Windows 2012 server AWS instance. Everytime, I restart the AWS instance, AutomatiCloud is not able to restart its own service automatically despite I configured it (in Windows "Services") to start as "Automatic".

I have also tried "Automatic (Delay)" type, but still not able to start AutomatiCloud service itself.

Please provide a fix or a workaround.

admin
Site Admin
Posts: 220
Joined: Tue Nov 17, 2015 8:48 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by admin » Sun Aug 20, 2017 10:26 pm

Please check the event log for any error messages.

Stephan

watgundam
Posts: 5
Joined: Sun Aug 20, 2017 10:18 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by watgundam » Sun Aug 20, 2017 10:31 pm

Got the following error from Event Logs:

The AutomatiCloud service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

A timeout was reached (30000 milliseconds) while waiting for the AutomatiCloud service to connect.

admin
Site Admin
Posts: 220
Joined: Tue Nov 17, 2015 8:48 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by admin » Sun Aug 20, 2017 10:38 pm

What instance type are you using? A very small one? Can you try with a faster?
Please use the latest version of AutomatiCloud. I think there were some minor startup improvements.

Stephan

watgundam
Posts: 5
Joined: Sun Aug 20, 2017 10:18 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by watgundam » Sun Aug 20, 2017 10:53 pm

It is a m4.xlarge instance, and it is already a very fast one.

watgundam
Posts: 5
Joined: Sun Aug 20, 2017 10:18 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by watgundam » Sun Aug 20, 2017 10:57 pm

BTW, What is the easier way to download the new version of AutomatiCloud (I am a permanent registered user)? When I tried to download it and entered my email address, the download page complained that my email is already been used (yes, it is for the registration).

admin
Site Admin
Posts: 220
Joined: Tue Nov 17, 2015 8:48 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by admin » Sun Aug 20, 2017 11:00 pm

m4.xlarge should be sufficient.
Please use the link you received by mail to download the latest version.

Stephan

watgundam
Posts: 5
Joined: Sun Aug 20, 2017 10:18 pm

Re: Not able to start automatically as service in Windows 2012 server

Post by watgundam » Sun Aug 20, 2017 11:19 pm

Just tried 3.3.822 and it is configured to be "Automatic (Delay)" and is able to start itself after rebooting the VM.

Thanks!

Post Reply